Beschreibung
IT Deskside Support Engineer | Walldurn, Germany | 6 months contract | ONLY German speakers
We are currently looking for a motivated IT Deskside Support Engineer to join a team in Walldurn, Germany. A great opportunity to work in the IT industry with new technologies and an international environment.
Requirements for the IT Deskside Support Engineer role:
- Minimum 1-year hands-on experience as deskside/Onsite support/local IT engineer
- Basic understanding of Audio/Video equipment and conference room setup
- Experience in Providing Hands & feet Support for Network and Datacenter Equipment's/Devices
- Strong Microsoft Operating System installation (Win 7 & Win10) and troubleshooting skills
- Strong experience in troubleshooting MS Office (Outlook, Word, Excel, PowerPoint etc.)
- Strong desktop support knowledge including hardware, software, and networking concepts
- Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists
- Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations
- Troubleshoot and assist end users with mobile device setup, activations and performance issues.
- Strong Customer service skills
- Hand on Experience on ITSM tools like Service Now
Mandatory Certification for the IT Deskside Support Engineer role:
- A+ Certified or Equivalent Certified or Knowledge of Network Operations
Soft Skills required for the IT Deskside Support Engineer role:
- Excellent communication and conversation skills (Verbal and Written) in German
- Good documentation skills
- Good working knowledge of MS Office (Including MS Project and Visio)
- Should have great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
This role is suitable for an IT Deskside Support Engineer who is looking to work in a professional team within a successful company.
If you are interested in this position, please submit your CV for consideration