ServiceNow Process Architect

Vor Ort
Empiric Solutions
flag_no Deutschland

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ServiceNow Process Architect

ServiceNow Process Architect is required for a long-term contract position with a major blue chip client in Hamburg, Germany

The ServiceNow Process Architect must have the following skills and experience.


  • 6+ years experience in delivery of an ITSM/ITIL Process solutions (any leading ITSM products)
  • 2 - 3 years experience in delivery of ITSM Process solution in ServiceNow
  • Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations
  • Experienced in leading at least 2 major Implementation projects in ITSM Process area and one complete Implementation life cycle for ServiceNow


  • Strong abilities to work with customers and managing their expectations
  • Strong abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders
  • Excellent communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
  • Excellent ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL/industry standards


  • ITIL V3 Master/Foundation certification
  • ServiceNow Systems Administrator certification
  • TOGAF or any equivalent Architecture Framework certification (Preferred)


  • Responsible for managing clients' overall process architecture (including strategy and organisational layers) and alignment of process deliverables to that architecture
  • Responsible for the alignment of the process architecture to the other layers of the Enterprise Architecture (ie to the Applications Architecture)
  • Responsible for the delivery, facilitation and management of process training, methods and architecture across the business
  • Delivers advice and consultancy to the business in relation to business process management and transformation of business processes
  • Responsible for the development and evolution of process architecture policies and procedures
  • Responsible for the development, evolution and business awareness of process modelling standards, guidelines and conventions
  • Defines and manages the methodology
  • Liaises with process owners and project managers, if applicable, regarding process methodology and process alignment applicable to their processes or projects
  • Perform quality assurance on the process related deliverables as required
  • Lead the assessment of potential change impacts to business processes due to new business projects.

Shortlisting immediately - phone interview this week, start date ideally within 2 to 4 weeks. Pay rate commensurate with relevant experience.

Empiric is one of the fastest-growing technology and transformation recruitment agency's specialising in data, digital, cloud and security. We supply technology and change recruitment services to businesses looking for both contract and permanent professionals. We are committed to delivering more female candidates and those from minority backgrounds and be instrumental in changing the gender and diversity imbalance within the tech sector.