Beschreibung
6+ years experience in delivery of an ITSM/ITIL Process solutions (any leading ITSM products)
2 - 3 years experience in delivery of ITSM Process solution in ServiceNow
Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations
Experienced in leading at least 2 major Implementation projects in ITSM Process area and one complete Implementation life cycle for ServiceNow
Certifications:
ITIL V3 Master/Foundation certification
ServiceNow Systems Administrator certification
TOGAF or any equivalent Architecture Framework certification (Preferred)
Responsible for managing clients' overall process architecture (including strategy and organisational layers) and alignment of process deliverable to that architecture
Responsible for the alignment of the process architecture to the other layers of the Enterprise Architecture (ie to the Applications Architecture)
Responsible for the delivery, facilitation and management of process training, methods and architecture across the business
Delivers advice and consultancy to the business in relation to business process management and transformation of business processes
Responsible for the development and evolution of process architecture policies and procedures
Responsible for the development, evolution and business awareness of process modelling standards, guidelines and conventions
Defines and manages the methodology
Liaises with process owners and project managers, if applicable, regarding process methodology and process alignment applicable to their processes or projects
Perform quality assurance on the process related deliverable as required