Data Centre Support Engineer

Beschreibung

Role - Data Centre Support Engineer
Location – Dusseldorf
Contract Duration – 6 months
Start date for the role – 20 Sep 2019
Language – German required

• Person should have hands on experience in Data centre
• Person should have worked in customer facing role
• Person should have good hands on client/workplace management

• Notifying other Suppliers that equipment has been received on Manned sites (delivered to the relevant goods reception at the location)

• Perform “Hands and Eyes support on in?scope locations at manned sites (Dedicated) during supported hours, at direction of off?site staff (“Smart Hands and Feet”) including:
o Execute instructions as provided and directed
o Reset/ power cycle of equipment as requests
o Assist in replacing cables
o Assist in managing devices unreachable from the network
o Verify relevant information regarding target impacted asset (serial#, type…)
o Primary checks points regarding Ethernet traffic using led signal, electric power up & align, server panel error
o Share with Client any relevant information that might be available (recent power outage in local data room that could assist in the RCA)
o Support and guide external IT Suppliers (e.g. Hardware maintenance Supplier, Network connected Printer or Multi?Function Printer supplier, Telco provider) to perform onsite work where required at manned sites (Dedicated)
o Backup tape rotation, media retention and externalization at manned sites (Dedicated) where instructed by Client. The Supplier is not responsible for tape back?up or any loss of data.
o Plug & Play Components Exchange (e.g. hot swap hard drive change)
• Deploy and manage non?network attached printers, storage devices and miscellaneous peripherals.
• Provide Level 2 on?site support for in?scope locations and remote support services for in?scope locations and users.
• Provide Level 2 support for current and future personal productivity and office automation software.
• Provide Incident determination and Resolution.
• Provide desktop swap?out, Level 2 hardware and system software support (to include but not limited to Engineering workstations, laptops, desktops, Smart Phones/ Tablets and other devices as mutually agreed and defined) coordinated through the Service Desk.
• For desktop and servers, perform upgrades not covered by installation services purchased. The Supplier will not be held liable for any accidental damages or voiding of warranties.
• Provide informal End User training on wireless device and laptops
• Provide L1 support for audio/ visual equipment including but not limited to:
o Projectors
o Audio, wireless microphones
o Video conference
o Satellite broadcast receivers
• Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/ external End Users, etc., subject to advance notification. Including but not limited to:
• Pre?event verification of A/V operation

• At least 3 years of experience in the field or in a related area required
• Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint etc.)
• Strong Microsoft Operating System installation and troubleshooting skills
• Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
• Broad experience of IT with good understanding of Networks, Servers and Telecoms
• Strong Client service skills
• Ability to provide consistent, excellent Client support to entire staff, representing a variety of personalities and management levels
• Strong written and verbal communication skills
• Must be detail oriented and self?motivating
• Basic Background security check required
• Experience including remote control of PCs and video conferencing knowledge