Beschreibung
For our energy client we are currently looking for a ServiceNow Consultant.Start: 01.09.2019
End: 31.12.2019 (extension possible)
Language: English (fluent)
Location: Düsseldorf
Volume: fulltime
Remote : 16 hrs remote (24 hrs onsite)
Project Description: Implement small projects, enhancements and problem solving in ServiceNow.
Tasks
- Consultant organize fulfillment from client approved incidents and enhancements via Demand Ticket within ServiceNow
- Consultancy for specific demands and general possibilities around ServiceNow either via direct communication (e.g. email) or via 'Demand Ticket' in ServiceNow
- Steering of ServiceNow Developer in terms of proper implementation vie ServiceNow communication (Demand Ticket, ServiceNow chat)
- Consultant coordinates demands in ServiceNow via proper prioritization or feeds back to requestor in case of missing or vague requirements
- Consultant ensures implementation of small projects (cost control is in responsibility of client) which require advance activity than standard development
-Organize possible meetings with required stakeholder
- Understands requirements and assess implementation effort
- Steers stakeholder in order to provide proper testing, approvals and requirements according to clients requirements
- High-level milestone plan (via Excel)
- Consultant creates transparency of strategic /important demands via roadmap in PowerPoint
Skills:
- Deep experience as ServiceNow Consultant
- Very good experience in ITIL
- Experience as Service Manager
- Experience with stakeholder management in multinational organizations
- Experience in Requirements Analysis
- Experience setting high-level milestone plan
- Experience with Incident Management
Jan Ballis
MBA Michael Bailey Associates
Team Lead Recruitment
Michael Bailey International is acting as an Employment Business in relation to this vacancy.