Beschreibung
Mobile Deskside Support EngineerJobnumber: 124143
Location:Wiesbaden/Frankfurt
Start: ASAP
Duration: 60 Days (3 Months)
Your Tasks
- To act as a Deskside Support Services point of contact for users providing the technical resolution of desktop incidents (both hardware and software) as well as requests for moves/changes
- To manage own tickets throughout their lifecycle and to prioritise work to effectively achieve the SLA. To ensure aged tickets are appropriately addressed; pended tickets are updated and monitor SLAs in real time to ensure compliance.
- To keep the customer updated throughout the lifecycle of an incident; ensuring satisfactory call resolution is achieved. To update the Incident Management System, clearly specifying the progress and call resolution details
- To ensure high priority/impact incidents are resolved using exceptional care, speed and efficiency.
- To work closely with the Service Delivery Manager as your point of contact for service delivery escalations. Handle and/or coordinate the resolution of technical and client issues; escalating to the Service Delivery Manager, as necessary.
- To recommend service improvements to Management and participate in the implementation of them.
- To perform ad-hoc repeater work when required and remote hands for locally based servers and co-ordinate them in satellite sites.
Your Skills
- Technical Microsoft Accreditations.
- Service Management (ITIL) awareness.
- Full driving licence is required. The candidate should be able and willing to travel to satellite locations at short notice, and occasional visits to Getronics offices based around the UK, as and when required.
- Windows 7 and later, Adobe Acrobat suite, MS Office Suite, MS Outlook, Lotus Notes, Remote Control Software including Remote Assist and RDP, Internet Explorer, Java, TCPIP, MacAfee Anti-Virus/spyware, Symantec Endpoint Services, DOS, Active Directory
Michael Bailey International is acting as an Employment Business in relation to this vacancy.