Beschreibung
For our client in Duesseldorf we are currently looking for a MS Dynamics CRM/Middle Office Administration specialist.
Start: ASAP
End: 15.10.2019 (Extension option)
Location: Düsseldorf
Language: English, German nice to have
Volume: 40 hrs/week
Project description:
Revise of Operational Excellence for all MS Dynamics CRM instances at client. Optimize processes between the responsible application support unit (client) and the several business units and the suppliers.
Tasks:
- Administration of the CRM system and CRM Online instances itself
- System Administration of the CRM Management System
- Administration of the Online solution (imports, exports, backups)
- CRM User Access Management (UAM)
- Consulting in Application Management for Middle Office - Sales and Trading
- Packaging Client Software for Middle Office applications for Windows 10
- Managing incidents between the business units and suppliers when a button in the CRM application or an interface does not work. Task within incident management are usually managing and coordinating tickets between Business and the 3rd level suppliers (also Microsoft if needed) and deploying fixes/hotfixes if administrators permissions are required (CR management)
- Managing premier tickets (preferential processing tickets/issues based on the Enterprise contract between client and Microsoft) with Microsoft - issues not within the solution but in the CRM core system where support from Microsoft is required. The consultant works on solutions with Microsoft and implement these on client side
- Managing enhancements with the suppliers, small requirements from the business - small business requirements. The consultant steers/coordinates the implementation of enhancements and coordinate the rollout if the supplier does it. The business tracks the implementation. The business involves us proactive and informs us about their need which they discuss with the supplier
- Independent working and coordination between all parties
- Housekeeping of the related mailboxes
Skills:
- Hands-on experience with CRM dynamics and O365
- Exprience in MS Dynamics CRM administration
- 2 Years experience with trading applications (nice-to-have)
- Strong experience with MS Office product range
- Experience with managing tickets (premier tickets)
- Experience with incident management
- Experience with stakeholder Management
- Experience with user Access Management (UAM)
Malte Meilenbrock
Michael Bailey Associates
Recruiter
Michael Bailey International is acting as an Employment Business in relation to this vacancy.