Beschreibung
We are looking for a “MS Dynamics CRM Administration Specialist (m/f/d)” for our client from the energy sector.Start: asap
Duration: 6 months +
Workload: 100 %
Location: Düsseldorf
Tasks:
Administration of the CRM system and CRM Online instances itself - System Administration of the CRM Management System
Administration of the Online solution (imports, exports, backups)
CRM User Access Management (UAM)
Managing incidents between the business units and suppliers when a button in the CRM application or an interface does not work. Task within incident management are usually managing and coordinating tickets between Business and the 3rd level suppliers (also Microsoft if needed) and deploying fixes/hotfixes if administrators permissions are required (CR management)
Managing premier tickets (preferential processing tickets/issues based on the Enterprise contract between Uniper and Microsoft) with Microsoft - issues not within the solution but in the CRM core system where support from Microsoft is required. The consultant work on solutions with Microsoft and implement these on Uniper side
Managing enhancements with the suppliers, small requirements from the business - small business requirements. The consultant steer / coordinate the implementation of enhancements and coordinate the rollout if the supplier does it. The business tracks the implementation. The business involves us proactive and informs us about their need which they discuss with the supplier
Independent working and coordination between all parties
Housekeeping of the related mailboxes
Rewuirements:
Knowledge in CRM dynamics and Online O365
If you are interested, please do not hesitate to send me your current CV to:
Do you have questions? You are welcome to contact me by calling:
Maria Lukaschenko
– 34
I am looking forward to getting to know you!