Beschreibung
Role: Service Desk in HamburgClient-Confidential
End customer: confidential
Location: Hamburg Germany
Mode: Contract
German Fluent Required.
Job Description:
looking for Support Technicians to help our Service Desk in Hamburg.
Provide first and second level support for Windows 10 and Windows 7
To ensure positive customer experience and satisfaction through First Call Resolution
To adhere to quality standards, regulatory requirements and company policies
Qualifications:
Earlier experience in Helpdesk / Onsite / IT support and Customer Service Support is the preferred or real interest in IT
Basic troubleshooting and technical support knowledge of laptop/Desktop
Good knowledge of Windows 10 & 7 Operating System support and troubleshooting
Good knowledge of MS Office Products
Verbal / written communication in both German and English
Good problem solving and organizational skills to support an environment driven by customer service and team work; ability to build productive relationships.