Beschreibung
Responsible for handling a team of ServiceNow resources, providing necessary guidance for Implementation, Integration, Data transfer, Support and Development including enhancement requests
Responsible for developing/administering technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues
Consults with business analyst/Process Leaders to develop appropriate technical solutions in Service Now
Follows up on outstanding development needs and provides timely status reports to the project manager
Advises on options, risk and impacts on business/ITIL processes
Communicates technical problems and solutions to both technical and non-technical audiences