Service Delivery Manager

Vertragsart:
Vor Ort
Start:
keine Angabe
Dauer:
keine Angabe
Von:
Avance Consulting (Europe) Limited
Ort:
Saarland
Eingestellt:
13.06.2019
Land:
flag_no Deutschland
Projekt-ID:
1783925

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  • Experience in working towards clients satisfaction with the services through managing projects, fixing any reliability issues, tracking service metrics, managing budgets and responsible for getting services delivered to clients
  • Reports into the ASDM (Account Service Delivery Manager)
  • Projects involve entire SDLC of software development using technologies - Java, Oracle.
  • Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities of Software products in Production
  • As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
  • Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed.
  • Champion Service and Support in projects and developing a strong understanding of projects impacting the service area and ensuring service impact is minimized and agreed
  • Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
  • Drive internal and third party service review meetings covering performance, service improvements, quality and processes
  • Germany speaking would be a plus.