Beschreibung
Service Desk Agent/Customer Service Representative
Role Outline
Working within one of the organization's campaigns the successful candidate will be responsible for providing comprehensive Voice and Email support to its Customers. This will range from offering end user support to co-ordination with vendor, client problem management team & other teams whilst delivering a high level of customer service and quality of service.
Excellent progression opportunity
Main Requirements:
- German Speaker
- Willingness to learn
- Excellent communication skills
Benefits:
- Bonuses
- Full Training Given - No prior Experience required
- Opportunity to start/Further Career
- Referral fee's available
- Very Competitive Salary
- Easy Commute - Office right by one of main stations
Key Responsibilities
- Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
- Follow-up/update ticket for every call to ensure timely closure.
- Call ownership, drive to resolution and communication with customer.
- Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
- Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
- Proactive monitoring & Perform documented Escalation process.
- Troubleshooting on Application Support (Off Shelf or Customized)
Apply today with your best customer service CV for a quick response and same week interviews!
Empiric is a global provider of niche and specialist recruitment services operating across Investment Banking, Oil & Gas, Engineering, IT and Industry & Commerce. Our expert knowledge of the market and strong working relationships with our clients has enabled us to become the preferred supplier to over 150 global corporations.