Beschreibung
Data Center Support Technician - German Speaking
Location: Frankfurt, Germany
Job Type: Contract
Job Description:
Responsibilities:
- Changes to the data center infrastructure
- The placement of new devices in the data center
- Manage the daily data center aspects of hosting refreshes or infrastructure changes
- Partnering with local Facilities team to operate the data center efficiently
- Partnering with site management to ensure BIS policies and procedures followed
- Reporting of KPI metrics to data center management
Accountable for:
- Documenting the receipt of goods received
- Monitoring the health of the data center infrastructure
- Daily operation of the ATL
- Daily security walk-throughs of the data center
- Providing first level support on incident tickets
- Providing third level support on incident tickets
- Maintaining inventory of hosted devices
- Ensuring the tickets noted above are worked according to established data center standards and best practices.
- Prioritizing work coming through the Intake queue
- Daily vaulting of tape ejected by ATL and returned from off-site storage
- Ensuring the Intake Queues tickets are completed according to data center standards and practices
- Provides work guidance to junior members of the Data Center Services team.
Consulted on:
- Monitoring of hosted devices by observation
- Providing second level support on incident tickets