Beschreibung
Incident Manager
6 months + Contract
Germany, Kiel
My Client is looking for an Incident Manager based in Germany Kiel
Responsibilities:
Point of contact for all Major Incidents
Monitor the incidents to ensure that the Service Level Agreement are respected
Identify, initiate, schedule and conduct incident reviews
Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process
Remediate deviation of a process for its particular division/department/school
Responsible for communicating with the Incident Process Owner
Responsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure.
Represent the first stage of escalation for Incidents
Monitor the workload per Tier 1 Analyst
Ensure the closure of all resolved and end-user confirmed Incident records
Provide guidance to the Incident Process Coordinators
Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.
German Speaker