Beschreibung
Role: Resident Engineer
Location: Frankfort, Germany
Duration: 1 year to begin with, immediate start date
Rate: Open to Discuss
Resident Engineer (German proficiency is Required for this job)
- Individual with significant Optical knowledge to work with the TNOC L2 OPS personnel.
- Products: 6500 Photonics (fixed and flex grid), 6500 Broadband (OTR/MOTR), 6500 OTN Switches primarily (Network Management: MCP and One Control); Legacy network (6500 MSPP, 3500, )
- CTP research
- Open and manage Cases
- Act as a liaison agent with Client Technical Support
- Collect logs
Provide Client Tech Support all information required for troubleshooting a specific Case
- Report back to customer to bring Cases to closure
- Make pro-active recommendations on actions to maintain Network Health and Integrity
- Client prime go-to-person on a daily bases for the customer engineering Team
- Being the field guys who do the turn-ups and installs.
- Being the engineering team who create configurations, configuration files and scripts.
- The roll is in principle office based, not a field function
- Support the customer team on a daily bases Client related work;
- Configuration & Engineering
- Analyze, review and recommend configuration information
- Analyze network traffic flow
- Being able to configure hardware and software for full functionality
- Recommend modifications as appropriate and assist with implementation of modifications
- Assist with project documentation updates and maintenance
- Product & Informational related questions
- Liaison to Client support
- Assist with communication, consultation, coordination, escalation and leadership to address major problems
- Diagnose and isolate faults and Remedy Client software, configuration and equipment failures
- Tracking troubles & chasing up on tickets
- Solve bugs found