Beschreibung
Aufgabe:-Develops and nurtures senior mgmt relationships with the customer.
-Owns customer operational relationship: develops & nurtures to excellent customer satisfaction.
-Understands customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan.
-Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication.
-Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan.
-Owns expense/cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls.
-Ability to effectively and proactively manage risk for medium to high risk projects.
-Hires, leads and provides managerial & technical expertise to cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans.
-Develops & leads AST & all delivery organizations to timely, cost effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination.
-Develops & manages account service delivery plan. Contributes to strategic account plan.
-Consults in presales & change order negotiations, representing & approving delivery capability & cost solution.
-Develops & manages account service delivery plan. Contributes to strategic account plan.
-Negotiates with and manages 3rd party vendors contributing to contractual requirements.
-Identifies incremental revenue opportunities and supports pursuit activities.
-Assures compliance with the company and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.
-Contributes to knowledge management capture, documentation & publication to drive organizational maturity
Anforderung:
* First Level University Degree or equivalent combination of education and experience.
* 3 - 8 years relevant business experience.
* Multi-cultural and x-country experience desired ITIL/ITSM experience.
-Ability to build & manage strong customer relationship at the senior level.
-Strong influence & negotiation skill.
-Ability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations.
-Ability to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively.
-Ability to understand & analyze an issue or problem to develop & implement a corrective action plan Applies appropriate technical knowledge and methods to resolve complex business issues Leadership ability to build & manage a cross cultural, cross tower & cross business team for effective & efficient customer support.
-Ability to proactively & effectively manage risk on medium to high risk projects.
-Coaches & mentors specialist ADM Develops & consistently applies Quality & Continuous Improvement Plans.
-Ability to develop & present high impact message to senior level management.
-Excellent communication skills in English and German: verbal, written & presentation.
-Industry sector knowledge (finance, manufacturing, etc.).
-Crisis & conflict management
Beginn: April 2019
Dauer: 31.12.2019 ++
Branche: Automotive