Beschreibung
Hi,I'm looking for SAP MM-WM Support
German speaking needed
Need to be good in Application Management and Maintenance/Support.
start asap - 6 months rolling contracts + extention
Roles and Responsibilities
1. Resolve incidents and service requests
2. Provide technical and functional expertise and guidance to the support analyst(s) to resolve
incidents
3. Analyze incidents/issues and identify root cause
4. Implement fixes based on root cause analysis
5. Document resolutions for known errors and update knowledge base
6. Review Implementation of solutions for bug fixes / enhancements and ensure adherence to technical and quality standards and guidelines
7. Perform technical impact assessment due to changes (minor enhancements)
8. Responsible for taking the transition for the assigned-set of applications, proactively highlighting
issues and road-blocks in a timely manner to the Service Delivery Lead.
9. Responsible for complete and timely transition of the new applications for the owned-domain-
areas including development of complete transition documents and deliverables as agreed as
part of the transition plan.
10. Responsible for carrying out internal reviews of the artefacts (during Transition / execution) and
onboarding technical team.
11. Responsible for documenting the relevant SOP’s and identifying areas of improvements.
12. Responsible for ensuring seamless playback session of the techno functional understanding of
the system by the team during transition and execution generating sufficient confidence in
stakeholders on team’s ability to quickly grasp and get productive quickly.
13. Responsible for adherence to committed SLAs and KPIs while ensuring quality of deliverables
and compliance.
14. Proactively propose continuous service improvement ideas to improve and/or enhance the
performance of the applications
15. Execute continuous service improvement and automation initiatives as directed by the Service
Delivery Lead.
16. Reporting to client Service Delivery Lead on the overall service delivery performance of the
assigned-set of applications.
Skills Required
1. SAP MM/WM professional with 8+ years of experience & 4+ years of experience in
Biz Operations like HR, Finance, ERP etc
2. Domain and technical skills relevant to domain area(s)
3. Technical expertise to solve complex technical issues and provide practical technical solutions to
fix issues and address root cause.
4. Strong written and oral communication skills and strong interpersonal skills.
5. Experienced in working in global delivery model with teams from multiple locations and multiple
vendors.
6. Experience in working on ITIL Process e.g. IM, PM, CM, RM.
7. Knowledge of Life Sciences domain knowledge, Information Security, GxP and SOX Regulatory
requirements.
Technical Skills
1. 8 years of hands on experience in SAP MM/WM
2. Knowledge/Experience in SAP ABAP will be added advantage.
3. Prior Experience in managing teams providing technical and functional guidance
Language skills
1. Should have good Biz English communication skill
Please apply via: