Beschreibung
Sehr geehrte Damen und Herren,für unseren Endkunden suchen wir ab sofort externe Unterstützung.
Application Manager:
Prepare the Go-Live of a new PaaS Service for trading.
Task:
• Deliver the full service enabling process following the service transition approach within the ITIL Framework
• Aftercare operations after Go-live (reported bugs are discussed with the developers and should be fixed or solved)
• Setup the support model and hand over to the support team later on (how is the process defined, how to comminuate incidents)
• Engage with the different stakeholders and vendors involved
• Finalize the split of applications in terms of the company split
• The current application management process in which the process is optimized together with the application management and the external service provider should be adopted
• In addition, a process to establish coordination of further developments and to establish with the external service provider. Parallel developments and tickets should be handled within the support model
• Coordination of Incidents: analyze of dependencies and consult with regard to most suitable solutions to be applied
• Coordinate application of enhancements based on aforementioned analysis in close collaboration with the different business stakeholders.
• Steer application of incident solving & tracks status of enhancement progress accordingly
• Coordinate enhancements together with business in Delivery Dates and Estimations
• Check technical changes and releases done by an external supplier
• Definition of incident management processes along with respective implementation of process
• Application Management in WSS (name of application)
Startdatum:
Enddatum:
Einsatzort: Düsseldorf
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Mit freundlichen Grüßen aus Köln
Frank Brüggemann
Königstein Beratungsgesellschaft für EDV-Dienstleistungen mbH
Firmensitz: Schanzenstrasse 39 c3, 51063 Köln
Geschäftsführer: Holger Königstein
HRB 53073 AG Köln
Umsatzsteuer-ID DE
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Homepage: http://www.EDV-Koenigstein.de