Beschreibung
Aktuell suchen wir für einen Projekteinsatz in Hannover Unterstützung:IT Skills:
• clear understanding of the ITIL framework (min. ITIL V3 Foundation certification)
• proven experience in IT Service Management
• understanding of Cloud models like SaaS, PaaS, IaaS
• good knowledge of ITSM tools (ServiceNow preferred)
• basic understanding of Application Support, Project Management methods (e.g. Agile)
• basic technology understanding SAP IS-U / ERP / HANA
• having a proactive analytical approach
• strong focus on independent working and results
• strong communication and presentation skills verbal and written (German/English)
• ability to prepare summaries for mid- and top-management
Aufgaben:
• Analyzing the current Knowledge Management processes and maturity within Corporate IT
• Analyzing the current available Support Models / Knowledge Base article for Global ServiceDesk / 2nd Level Support teams to support CIT (Corporate IT) Services
• Provide suggestions for enhancing the current process implementation and quality of KB article
• Identification of potential areas to support with KB article for User Self-Service
• Creation and maintenance of KB article
• Creation of documentation and training material
• Performing trainings, guidance and assistance for stakeholder (e.g. Application Manager / Service Owner)
Zeitraum: 29.04.2019 – 30.09.2019, 3 Tg onsite/2 Tg remote + Option auf Verlängerung
Einsatzort: Hannover
Wären Sie interessiert und auch verfügbar?
Dann senden Sie mir Ihr CV und Ihre Konditionen zu.
Vielen Dank und wir freuen uns auf Ihre Rückmeldung.
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