IT Service Manager (m/w/d) in Hannover gesucht!

Vertragsart:
Vor Ort
Start:
ab sofort
Dauer:
11 Monate (Verlängerung möglich)
Von:
i-source Personaldienstleistungen Unternehmergesellschaft (haftungsbeschränkt)
Ort:
Hannover
Eingestellt:
05.04.2019
Land:
flag_no Deutschland
Projekt-ID:
1753533


Projektbeschreibung

Sehr geehrte Damen und Herren,


für unser Endkundenprojekt suchen wir ein IT Service Manager mit folgender Beschreibung:



Project description:
Enhancing the operational stability of CIT Services by analyzing the current information (e.g. Knowledge Base article) available for GSD/ 2nd Level Support Teams.

Tasks:
- Analyzing the current Knowledge Management processes and maturity within CIT
- Analyzing the current available Support Models / Knowledge Base article for Global ServiceDesk / 2nd Level Support teams to support CIT Services
- Provide suggestions for enhancing the current process implementation and quality of KB article
- Identification of potential areas to support with KB article for User Self-Service
- Creation and maintenance of KB article
- Creation of documentation and training material
- Performing trainings, guidance and assistance for stakeholder (e.g. Application Manager / Service Owner)



Qualifications:
- clear understanding of the ITIL framework (min. ITIL V3 Foundation certification)
- proven experience in IT Service Management
- understanding of Cloud models like SaaS, PaaS, IaaS
- good knowledge of ITSM tools (ServiceNow preferred)
- basic understanding of Application Support, Project Management methods (e.g. Agile)
- basic technology understanding SAP IS-U / ERP / HANA
- having a proactive analytical approach
- strong focus on independent working and results
- strong communication and presentation skills verbal and written (German/English)
- ability to prepare summaries for mid- and top-management


Please submit profiles in english or german!





Project Title:
Enhancing SCF Knowledge Management


Project duration:




Location: Hannover





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oder



Vielen Dank im Voraus.





Mit besten Grüßen

Sofian Baklouti





i-source Personaldienstleistungen Unternehmergesellschaft (haftungsbeschränkt)

Firmensitz: Schönhauserstr. 57 , 50968 Köln

Geschäftsführer: Steven Schenck

HP: www.i-source.eu

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Telefon:

HRB 93288