Beschreibung
We are looking for a Service Delivery Manager (m/f/d) for our client from the telecommunication sector.Start: asap
Duration: 3 months +
Location: Newbury or Paddington
Identify opportunities to innovate, extend and enhance service delivery everywhere possible.
Own Root Cause Analysis and Problem Management for corporate Identity Management environment.
Serves as escalation point for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application or system problems.
Serves as the first line of escalation support for domain technology issues that cannot be resolved by tier one and two server support.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
Install, configure, and maintain Active Directory and third party software utilities for hardware systems within company operational guidelines.
Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
Provide training as required
Manage customer satisfaction through effectively communicating and managing customer expectations
If you are interested, please do not hesitate to send me your current CV to: (see below)
Do you have questions? You are welcome to contact me by calling:
Maria Lukaschenko
I am looking forward to getting to know you!