Beschreibung
Sehr geehrte Damen und Herren,für unseren Endkunden suchen wir ab sofort externe Unterstützung.
Description:
Common Services Design and Products (CSD&P) was initially set up during UNITE to receive change delivery and product management of the outsourced shared services from the mother company (MCC, MWP, MDC etc). At this point the daily operations of these services were delivered by the outsourced providers, managed by the mother company and supported by the MSO (service integrator). At the point CSD&P was set up it was presumed this arrangement would continue. Shortly after set up it became clear that :
There were still many complex changes needed to complete the separation from the mother company which require the main focus of the experts in CSD&P. The mother company would not continue to deliver the common services and the MSO scope had been revised (for our client) to remove many of the integrator topics (in line with the expectation that a SO of our client takes over) with the mother company and the MSO no longer directly steering the providers and the employees from CSD&P now being primarily focused on change we need to review how the team is organized in order to cover operational gaps.
Project duration:
Tasks:
• Analysis of current organization, governance and processes for delivering IT Services and Projects
• Documentation of identified strengths and weaknesses in current Product and Services Delivery Model, processes
• Definition of a target scenario for the organization supporting a product oriented and agile delivery approach and cross-functional collaboration
• Definition of initial KPIs to measure efficiency
• Recommended implementation roadmap
• Analysis of current organization, governance and processes for delivering IT Services and Projects
• Documentation of identified strengths and weaknesses in current Product and Services Delivery Model, processes
• Definition of a target scenario for the organization supporting a product oriented and agile delivery approach and cross-functional collaboration
• Identify Service Owner gaps within the area of Common Service Design & Product - consult & present possible solution about how to best close such gaps
• Develop a future set-up of Common Service Operations to have clear responsibilities and ownership of services incl.including milestone dates,
• risks, issues, dependencies & budget
• Creation of documentation like job profiles and role definition of Service Owner etc.
• Coordinate cross functionality (input from and output to stakeholders involved at each stage) between a number of Support Functions (i.e. License Management, Service Management, Contract Management) and Project Managers.
• Provide consultancy for project managers to adapt processes and methods
Startdatum:
Enddatum: + Option
Einsatzort: Düsseldorf
Ihr Ansprechpartner:
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Mit freundlichen Grüßen aus Köln
Frank Brüggemann
Königstein Beratungsgesellschaft für EDV-Dienstleistungen mbH
Firmensitz: Schanzenstrasse 39 c3, 51063 Köln
Geschäftsführer: Holger Königstein
HRB 53073 AG Köln
Umsatzsteuer-ID DE
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Homepage: http://www.EDV-Koenigstein.de