Beschreibung
• Excellent communication skills, handling customers and matching the pace• Understanding of EUC role, leadership skills
• Innovation ideas and automation opportunities in EUC
• Best Practices on improving/stabilizing EUC Operations
• Must have a good experience in Image Management
• Expertise with System Center Configuration Manager (SCCM) components, Operating System Deployment (OSD/MDT), Software Distribution & Hardware/Software Inventories.
• Expertise in maintaining and troubleshooting the Windows (client and server) operating system.
• Strong knowledge of Windows (client and server) operating systems.
• Understand Active Directory administration with emphasis on organizational units, group policy and client interaction/security.
• Scripting experience in PowerShell is a plus. Image Management
• Good knowledge on Service Now, MS Office, Remote Support, Mobility, Antivirus, Engineering Services.
• Experience with managing iOS, Windows & Android devices in a Global environment.
• Generate reports and share with stakeholders
• Resource Management, Shift Management, Stake Holder Management, Quality Management, Knowledge Management
• Process knowledge on ITIL