Beschreibung
TätigkeitenbeschreibungFür unseren Kunden in Erlangen (hoher Remote Anteil) suchen wir zum 15.03.2019 einen ServiceNow Orchestration Experten (m/w) für die voraussichtliche Dauer von 12 Monaten.
Background:
Our Client uses Service Now besides other tasks for File Service Request Fulfillment.
Currently the requests are rooted to another provider.
In the future those requests will be routed to an IBM owned ServiceNow instance which has to service those request in an automated way.
The File Service requests are related to creation, deletion, changes of acces rights etc. in a CTERA File Service environment linked to DFS and Active Directory.
Incoming requests from the Client's SN Instance have to be Orchestrated and deployed via CTERA APIs (e.g REST) and eventally DFS APIs.
Tasks:
• Integration of Client's and IBM SN Instances, inlcl. design, setup, test and documentation
• Design, implementation and test of IBM SN File Service Request Orchestration / Automation with CTERA and DFS, and documentation
Knowledge Transfer to IBM, in particular to SN Operation, incl. documentation.