L2 Support Engineer (Messaging) - Ottobrunn oder Ulm oder Friedrichshafen (GOE-106070)

Ulm, Ottobrunn, Friedrichshafen  ‐ Vor Ort
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Beschreibung

Aufgabe:
Key Responsibilities:
- Incident and Request Management for Messaging Support based on Microsoft Exchange and Microsoft Active Directory:
o Solving Access issues
o Assist End Users on how to setup/connect to their Mailbox
o Analyze Performance issues of specific Mailboxes
- Create/Change and Delete Mailboxes for individual Users as well as Group Mailboxes or Service Account Mailboxes.
- Mailbox Restore (Complete Mailbox to specific Mailbox Object)
- Clear and detailed documentation of the Level 2 Messaging Processes and known problems
- Interaction with the Blackberry Service during Mailbox troubleshooting
- Support based in ITIL basic rules

Education and Experience required:

• A technical engineer with 3+ years in second Level administration of Microsoft Exchange / Windows Server / Active Directory environments
• Proofen knowledge the following Microsoft technologies:
o Exchange Server
o Windows Active Directory User/Group/Object Management
• Experience Mailbox Restores (Complete Mailboxes as well as specific Mailbox objects)
• Willingness to successfully serve a customer and customer requests being open for customer issues and taking responsibility
• Customer-oriented and focused on meeting the customer's needs
• Familiar with ITIL methodologies especially in the area of Incident and Request Management
• Good interpersonal skills and the ability to communicate with customers on technical aspects as well as having the ability to translate technical topics in clear words for a non-IT person
• Proficient spoken and written German and English

Anforderung:
Education and Experience required:

• A technical engineer with 3+ years in second Level administration of Microsoft Exchange / Windows Server / Active Directory environments
• Proofen knowledge the following Microsoft technologies:
o Exchange Server
o Windows Active Directory User/Group/Object Management
• Experience Mailbox Restores (Complete Mailboxes as well as specific Mailbox objects)
• Willingness to successfully serve a customer and customer requests being open for customer issues and taking responsibility
• Customer-oriented and focused on meeting the customer's needs
• Familiar with ITIL methodologies especially in the area of Incident and Request Management
• Good interpersonal skills and the ability to communicate with customers on technical aspects as well as having the ability to translate technical topics in clear words for a non-IT person
• Proficient spoken and written German and English

Angestellter (m/w) oder Inhaber (m/w) oder Gründer (m/w) einer GmbH. Alternativ Bereitschaft zu einer Festanstellung

Darüber hinaus erfordert die Kundenumgebung eine Sabotageschutzüberprüfung.
Idealerweise bringen Sie diese bereits mit oder verfügen über den passenden Hintergrund sowie die Bereitschaft, um diese zu erlangen.

Umgebung/Sonstiges:
Einsatzort: Ottobrunn oder Ulm oder Friedrichshafen
Start: asap bis 30.06.2019

Beginn: 01.11.2018
Dauer: 30.06.2019
Branche: Luft- und Raumfahrt
Start
11.2018
Dauer
8 Monate
Von
Allgeier Experts Consulting GmbH
Eingestellt
13.10.2018
Ansprechpartner:
Tobias Trockel
Projekt-ID:
1649113
Vertragsart
Freiberuflich
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