Microsoft Office Suite – Senior Support Engineer/Consultant (m/f)

Beschreibung

Description
Microsoft Office
Suite – German Speaking Senior Support Engineer/Consultant
· To implement or rollout and support the below products
o MS Office
o MS Project
o Generic add-ins
o Adobe Acrobat
o Other products and add-ins
· German speaking skill is mandatory
· Planning, co-ordination, and implementation of software products, service packs, and hotfixes
· Servicing and product maintenance (customizing, testing)
· Documentation (instructions, concepts, processes)
· Strategic consulting for the use of the products
· Consulting and coaching of users when selecting and using the products
· Co-operation with the concerned areas/ interfaces
· Appraisal and analysis of change requests
· Conulting service for Documenting new templates or quality assutance documents
· Processing and solution of trouble tickets
· Preparation and creation of solution scenarios for general questions and problem cases for Service desk to resolve the issues
· Co-ordination with the manufacturers and processing of calls in case of central problems