Beschreibung
Dear All,Greetings from Infoplus Technologies GmbH!! We have below requirements with our client. If the role interests you, please send me your updated resume, daily rate/salary expectations along with availability details
Role –Program Manager
Technology – Workplace Services (Service Desk, EUC and Backend Infra)
Location – Germany(Essen)
Unit – Cloud and Infrastructure Services
Hiring Mode-Contractual/Permanent
Language- English, German is an added advantage
Job Description
As a Program Manager, youwill be customer-focused, responsive, reliable, and detail-oriented with solid managerial, communication and problem solving skills.You will lead multiple tracks for the customer group, collaborating with groups of project managers from different areas or may manage a portfolio of complex projects for key customer accounts. You should be capable of interacting with the business, customer and technology organizations, ensuring that the team is aligned with the strategic direction of the particular market segment. You will make decisions with thorough understanding of procedures, company policies and business practices to achieve general results and deadlines. You will serve as an advisor to the management team when it comes to the implications of shifting priorities, always working to ensure projects are executed on schedule. Looking for 10+ years of project management experience.
Required
• Good understanding and experience in delivering projects using Global Delivery Model
• Execute Workplace services projects(including Service Desk, EUC Field Services and Backend Infra) and operations based on SLA’s agreed with client
• Work closely with all functions as needed to proactively identify potential internal and external conflicts; mitigate risk and adhere to launch schedule commitments.
• Anticipate and aggressively remove obstacles that slow down or prevent teams from delivering on program goals.
• Own and report to senior management the project status and critical path for project completion. Provide visibility to program status (key decisions, dependencies, issues, risks, metrics, etc.) on an ongoing basis through status reporting to all stakeholders.
• Manage project scope, cost, timeline and risk/issue management from beginning stages to completion
• Develop the program’s labor and cost estimates and ensure adequate resources are allocated for the program’s activities.
• Monitor quality of process effectiveness and deliverables; suggest improvements as needed
• Mentor members of the Program Management organization including other Project Managers as well as project teams on project management techniques and methodology
• Manage project across a geographically and culturally diverse organization and travel as needed.
• Monitor, manage, and report performance metrics to ensure contract compliance.
• Provide estimates for new projects/ work that needs to be taken care off
• Billing and financials management of the project
• Expertise in contract and SOW creation and negotiation for new business
• Establish agreements with supporting organizations.
• Ensure requirements are agreed upon by program participants and stakeholders.
• Schedule, prepare, and conduct formal customer meetings and reviews.
• Introduce, advocate and execute process changes for continual improvement.
Preferred
• Engineering or science degree
• PMP, Six Sigma, or equivalent certification
• Proven ability to meet project timelines and comfortable wearing multiple hats and being under time pressure
• Excellent written/verbal communications skills and attention to detail
• Ability to work in a multidisciplinary team across functions and experience levels
• Ability to adapt quickly in a fast-changing environment
• Commendable Problem Solving skills: Anticipate, create and define innovative and visionary concepts in strategic environment
• Ability to operate independently and innovate and to lead in a rapidly changing organization.
• Excellent interpersonal skills, including the ability to work across a highly matrixed organization, interacting, influencing, negotiating effectively with all levels of leadership and peers
• Ability to work collaboratively in a cross-cultural environment.
• A take-charge and decisive person capable of leading large scale initiatives.
• Professionalism and strong consultative skills.
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Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills
Kind Regards/Mit freundlichen Grüßen
Kanika Sablok
Infoplus Technologies GmbH
14th Floor, Tower 185
Friedrich-Ebert-Anlage 35-37
60327 Frankfurt am Main
Germany
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Mob number:
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