Beschreibung
For our client located in Dusseldorf we are currently looking for a Manager Service Owner for Client PC services.Start Date: 21.05.2018
End Date: 28.09.2018
Location: Duesseldorf Volume: ca 40h onsite + 10h remote Project language: English
Project background
The client is seeking a competent and experienced Service Owner Service who will be able to quickly assume responsibility for the service ownership topics shown below. This role will suit an experienced consultant who has a strong customer focus and a background of owning services on behalf of an IT organisation or has a back ground in product management.
Tasks
Service Owner for Client PC services:
Managing the existing workplace service (Windows 7)
??Management of the 3rd-party service provider
??Escalation point and resolver for major end user service issues
??Review and approval of architectural decisions,
??Service Catalogue Management for PC client services,
??Ownership of Core + Supplemental Applications
??Project Support for the future Workplace (Windows 10, in deployment)
??Management of multiple 3rd-party service providers
??Application Testing
??Engagement with project team to understand and support deployment
??Support in setting up and overseeing the evergreen testing processes
??Content preparation and review for SNow Catalogue Management
??Support of SNow Asset Management processes and reporting
Workplace reporting:
??Monitoring of service consumption and basic service budget management
??MWP Dashboard
??KPIs
Service Ownership for Citrix / VDI
??Service Catalogue Management for Citrix and VDI user services
??Support Citrix TMO Project during user migration
??Support VDI roadmap development, DHD pilot, new service development
Support of Service Ownership for Office 365 / E-Mail Services
??Service Catalogue Management for O365
??Escalation point and resolver for major end user service issues
??Support license assignment process
??Support Office 365 Phase 2 project and update to 1708
Support of Service Ownership for User Access / RAS
??Service Catalogue Management for user access topics
If this interests you:
Contact Person:Spoorthy Suneel
Conatct Number:
Michael Bailey International is acting as an Employment Business in relation to this vacancy.