Berater (w/m)

NRW
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Schlagworte

Beschreibung

Tätigkeit:
For one of our customers in NRW we are looking for a Functional Analyst (f/m) for the following tasks: Cooperation with internal team of sales, presales and marketing on a solution for outsourcing mobile services global integrated solutions, project coordination responsibility within MNC Service workstream (responsibility for delivering subproject plan and work packages), status providing to the responsible PMO or a project lead, preparation and development of MNC service concept regarding the outsourcing for mobile services, Feasibility study of possible solutions regarding outsourcing business requirements, process management, process and organizational design development according to MNC process architecture model, other process relevant support, process methodology review and concept preparation for individual service topics based on need, organizational design and change management, SLA/KPIs design and implementation based on management definition and process design, monitoring and controlling concept including measurement and control of SLAs / KPIs and quality of the service delivered. Required Skills: program and project management experiences in MNC or international business, process management, process design specialist, ITIL, eTOM, SID (data modelling) knowledge, strong experiences in Telecommunication industry of mobile operators, Knowhow in Customer Service und Outsourcing. Communication in German and English is required. Term: June until September 2010. Please send us your application with the code word " - MNC Service project".


Anforderungen:
Telekommunikation, Mobile Services, englisch, SLA, Geschäftsprozessmodellierung, Outsourcing, ITIL, Prozessdefinition, eTOM


Zeitraum:
21.06.2010


Einsatzort:
NRW

Start
keine Angabe
Von
PASS Global Consulting Alliance AG
Eingestellt
17.06.2010
Ansprechpartner:
Sebastian Salek
Projekt-ID:
155514
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