Beschreibung
Hays ist ein weltweit führender Personaldienstleister, der sich auf die Rekrutierung von Spezialisten konzentriert - sowohl für den Projekteinsatz als auch für Festanstellungen und auf Zeit. In Deutschland, Österreich und der Schweiz vertrauen mehr als 600 internationale Topunternehmen auf unsere qualitätsgesicherten Prozesse, wenn Sie Experten suchen.We are looking for a
IT Supporter (40-60%) (m/f)
Referenz: -en
Beginn: 07/10
Dauer: 6 MM++
Ort: in the Zurich region
Branche: Erbringung von sonstigen Dienstleistungen der Informationstechnologie
Ihre Aufgaben:
- Demonstrate high customer care at all times
- Installation & support of PC hardware, Operating Systems and applications
- Support to advanced user level MS Office, MS Outlook, MS Project, MS Visio
- Support both laptop & desktop PCs running any Microsoft OS in a Window XP, 2000 & NT Server 4.0 Enterprise environment
- Support hardware problems on all company networked and standalone printers
- Diagnose laptop & desktop PC hardware failures on component level
- Ensure that all allocated trouble tickets are actioned, up-dated with all detail, resolved and closed within agreed SLAs
- Support on both 1st and 2nd line via telephone support and via visits when requested
- Produce documentation, keep the internal call logging system updated, detailed reports on subjects from trouble ticket history
- Liase and provide support when needed amongst all IT-operations teams
- Provide customer support through all levels, trouble shooting, documentation, closure and escalation where necessary
- Desktop Support Engineer may on occaision be required to work at any site across EMEA
Ihre Qualifikation
- Sound support experience
- Windows 2000, Windows XP
- Excellent written & verbal communication skills
- Outstanding interpersonal skills
- Personal organisation & time management
Skills:
- System Administration