Beschreibung
Hays ist ein weltweit führender Personaldienstleister, der sich auf die Rekrutierung von Spezialisten konzentriert - sowohl für den Projekteinsatz als auch für Festanstellungen und auf Zeit. In Deutschland, Österreich und der Schweiz vertrauen mehr als 600 internationale Topunternehmen auf unsere qualitätsgesicherten Prozesse, wenn Sie Experten suchen.We are looking for a
Senior Engagement Manager (m/f)
Referenz: -en
Beginn: 07/10
Dauer: 6 MM++
Ort: in Zurich region
Branche: Grosshandel mit Software
Ihre Aufgaben:
- The Engagement Manager (EM) is responsible for engagement profitability and customer satisfaction by structuring and managing deals through completion.
- Managing Engagement Risk and Delivery Quality: The EM has responsibility for understanding and thoughtfully managing risks. Decisions must be made regarding acceptable and unacceptable risks for each engagement. For each acceptable risk, the EM is responsible for crafting the mitigation plan. Lastly, the EM will determine who should be responsible (whether it be the customer, partner, or member of the Microsoft Services team) for managing the risk and executing the mitigation plan.
- Project Initiation: The EM establishes the processes to support the engagement, including setting up charge codes, defining the project calendar, and defining deliverable acceptance and reporting procedures. Project initiation also includes validating scope, conducting project kickoff and holding Conditions of Satisfaction (COS) discussions with stakeholders.
- Project Status Reports: The EM tracks the performance of the engagement (typically weekly and monthly) and the quality of project deliverables (typically at key project milestones) and reports on the effectiveness of the engagement against the baseline plan. Project status is reported to the client as per the client's need, and complex projects are typically reported on internally on a monthly basis.
- Billable Utilization: The EM builds his/her time into engagements as appropriate to achieve the required level of billable utilization set by the business. During an engagement, the EM works as part of the engagement team, normally overseeing the performance of the engagement, ensuring the quality of deliverables, and managing client expectations of the engagement.
- Client Invoices: The EM reviews and approves consultant and partner billable hours and expenses each week, and reviews and approves client invoices before they are sent. The EM also answers any questions clients may have about charges on the invoices, and intervenes as necessary to resolve billing disputes.
- Project Deliverables: The EM defines in advance the acceptance criteria for each project deliverable, works with the team to establish delivery dates for each deliverable, and oversees the review of client deliverables to ensure they meet all client acceptance criteria, securing sign-off on each deliverable as defined in the SOW.
Ihre Qualifikation
- Must have a degree in Computer Science or Engineering or equivalent work experience.
- Higher relevant education preferred.
- Track Record in presenting to Executive Leadership and Business Decision Makers
- Longterm related technology experience.
- Excellent project management capabilities in large projects, PMP certification preferred.
- Work experience should involve technical consulting, solution design, project envisioning, planning, development, deployment, and management.
- Must have a proven record of delivering business value.
- Business process and people management skills or related experience required.
- Language Skills business fluency in speech and writing German and English a must
- The job will require frequent travel (75% +)
Skills:
- Project Management