Beschreibung
T�tigkeit:For one of our customers NRW we are looking for highly experienced Senior Program Manager (f/m) for managing the very complex program in a multinational environment. This includes the following tasks: Accountability to the Group CIO s for the ramp-up and delivery of one major IT transformation to transforming the major part of the CRM Application landscape, responsibility to implement a modern, standardized CRM Application landscape which fits to business purposes of the customer and its local and international affiliates and enables synergies. The program will be driven in cooperation with our partners across relevant regions, organisation and functions supporting an underlying business case. The Program Manager has to enable and coach local workstream manager / project managers in the organisations to deliver on time and budget within your program, he has to develop and implement guidelines, methods and procedure models to guide central und local project deliverables. The Program Manager will be responsible to ensure risk management, financial transparency, quality of delivery and top management communications. For this project the following skills are necessary: Multi-year experience within the telecommunications industry, broad expertise in all methods of program management, experience managing projects large project teams spanning multiple locations and work tracks, experience managing projects large project teams spanning multiple locations and work tracks, professional ability and experience to see and solve intercultural conflicts, strong leadership skills and ability to execute with ambiguous requirements. Ability to effectively communicate and problem-solve across hierarchies. Ability to manage in a multicultural environment with diverging interests Persuasiveness and agility in executive stakeholder management, perseverance in reaching your targets, strategic mindset and thinking, a structured, methodical way of working. IT-Skills: CRM, Siebel, Understanding of Customer Care, great experience in the delivery of multinational IT CRM solutions on the basis of Oracle/Siebel. Detailed understanding of challenges and aspects of multinational CRM standardisation, additionally strong MS Office skills are required. Knowledge about functionality of the System Tributum, MTIC, MOC, Webservices, Java, Use Cases, Functional Requirements Analysis, Business Requirements Analysis, Detailed requirements specification, experience in GIS Core Banking. Term: April 2010 until March 2011. Please send us your application with the code word " - CRM"
Anforderungen:
englisch, Telekommunikation, Siebel, CRM-Systeme
Zeitraum:
20.04.2010
Einsatzort:
NRW