Beschreibung
Jobnr.: 117141
Position: Cisco UC Engineer (L2)
Start: 01.12.2017
End: 30.04.2018 + option to extend
Location: Ulm Area
Tasks:
Responsible for level 2 technical support for a global UCC solution of more than 30,000 installed seats including Cisco IPT, UC and VCS technology as well as ECO-Systems like Tiger, Kurmi, Prognosis and Telisca
Project-support for extension and adaption of installed Cisco Converged Communication Solutio
Infrastructure monitoring and maintenance, diagnosis, management and independent incident resolution
Self dependent handling of support tickets - Incident-, problem- and change-management as well as local onsite problem resolution respecting agreed SLA
Creation and update of documentations and reports
Collaboration with other providers to ensure seamless implementation of client requests
On-call duties
Skills:
Minimum 5 years of hands on work experience as Support Engineer within the IT industry with Cisco IP- Telephony, Unified Communication and Video-Conferencing systems
Relevant certificate in IT engineering, Cisco CCNP (voice or collaboration) or similar
Profound knowledge in troubleshooting and root cause analysis
Good knowledge of ITIL; V3 foundation certification desirable
Well-structured individual with an accurate, self-dependent and solution-oriented way of working, especially regarding problem resolution
Strong client service orientation
Ability to communicate well to stakeholders
Good German and English language skills
Mit besten Grüßen,
Trung Nguyen
Resourcer
Michael Bailey International is acting as an Employment Business in relation to this vacancy.