2nd Level Support

München, Bayern  ‐ Vor Ort
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Beschreibung

Position: 2nd Level Support
Start: ASAP
Location: München
Contract: Freelance

Projektbeschreibung:

Overall administration of the infrastructure

• Support and troubleshoot both user as well as infrastructure issues related to the environment.
• Coordinate with L3 team in case of issues during incident resolution and other tasks like implementing changes to the systems
• Installing new components and upgrades, based on the procedure and handbooks provided by L3 team
• Integrating new Web applications both in Siteminder and Ping Federate by following standardized procedures set up in operating manuals according to the requirements of the client.
• Troubleshoot issues relating to Oracle Directory server and AD ( Both product and user related).
• Add/modify security policies in Siteminder.
• Installing patches and hotfixes after being tested with L3 support team
• Closely work with Client stakeholders in executing day to day tasks.
• ITIL processes (Incident Management / Request fulfilment / Problem Management)
• IT Service Management tools (Remedy)
Start
ab sofort
Von
Infoplus Technologies GmbH
Eingestellt
01.11.2017
Ansprechpartner:
Silvia Ghican
Projekt-ID:
1443778
Vertragsart
Freiberuflich
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