Beschreibung
Position: 2nd Level SupportStart: ASAP
Location: München
Contract: Freelance
Projektbeschreibung:
Overall administration of the infrastructure
• Support and troubleshoot both user as well as infrastructure issues related to the environment.
• Coordinate with L3 team in case of issues during incident resolution and other tasks like implementing changes to the systems
• Installing new components and upgrades, based on the procedure and handbooks provided by L3 team
• Integrating new Web applications both in Siteminder and Ping Federate by following standardized procedures set up in operating manuals according to the requirements of the client.
• Troubleshoot issues relating to Oracle Directory server and AD ( Both product and user related).
• Add/modify security policies in Siteminder.
• Installing patches and hotfixes after being tested with L3 support team
• Closely work with Client stakeholders in executing day to day tasks.
• ITIL processes (Incident Management / Request fulfilment / Problem Management)
• IT Service Management tools (Remedy)