IT-P Endkundenanfrage ID: SP-14885 Technical Author

Nordrhein-Westfalen, Düsseldorf  ‐ Vor Ort
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Beschreibung

Wir sind aktuell auf der Suche nach Unterstützung für unseren Endkunden:

Start: 13.11.2017
Ende: 31.01.2018
Ort: GR Düsseldorf
Leistungsstunden: 464 Stunden

Beschreibung:
The role will be responsible for development and maintenance of the future Service Catalogue content.
Th customer is currently running a project to migrate from an existing Service Catalogue tool (Request Manager) to a new tool (ServiceNow). The project requires a Service Catalogue Content Technical Author to participate in the project, taking responsibility for ensuring the most appropriate structure and content for the new catalogue

Task Description:
° Working with the Service Owner community to author user-friendly descriptions (in English) for technical services within the new Service Catalogue
° Ensuring, during the project phase, that the new ServiceNow catalogue content is kept up to date and aligned with changes being made in the existing Request Manager catalogue
° Designing and delivering appropriate migration approaches to move existing catalogue items from the old catalogue to the new, considering how to best utilise the new catalogue features to optimise the user experience and minimise the number of items in the new catalogue.
° Working with external partners to ensure successful loading and testing of the items in the new catalogue
° Designing the user interface
° Testing the new catalogue functionality
° Supporting the development of a new catalogue maintenance process
° Documenting catalogue maintenance processes and procedures
° Reporting catalogue content status and project progress
° Support of the wider ServiceNow project where appropriate

Although working as part of a project team and in conjunction with the Service Owner community, a large part of the role will involve effectively working alone and the candidate is expected to be self-motivated and be able to make independent decisions.

Skills include
(Critical) A very high level of technical and business English (Necessary) Experience of previous Technical Authoring

(Necessary) Ability to communicate clearly at all levels and have a strong user focus

(Necessary) A broad IT technical and service background, with a level of knowledge across a wide range of IT service areas

(Necessary) Ability to work largely independently and drive tasks forward to a successful conclusion

(Necessary) Experience of working across multiple teams

(Desirable) German language skills

(Desirable) Previous experience in Project Management, Business Analysis, Transition Management, Business

(Desirable) Experience of working with 3rd party technology partners.

Wir freuen uns auf Ihre aussagekräftige Bewerbung mit Angabe der Verfügbarkeit und Konditionen unter dem Betreff: ID SP-14885 an
Start
11.2017
Dauer
3 Monate
Von
IT-P GmbH Information Technology-Partner
Eingestellt
01.11.2017
Ansprechpartner:
Dominik Ehlers
Projekt-ID:
1443689
Vertragsart
Freiberuflich
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