Beschreibung
We are hiring for Mobile Device Management (Airwatch) role at Frankfurt,Germany for one our reputed client.
Job Title: Mobile Device Management (Airwatch)Location: Frankfurt,GermanyJob Type: Contract
Note: German language speaker needed
Hands on Knowledge on Air Watch Infrastructure.
Job Description for Mobile Device Management (Airwatch):
Providing level 1 support for AirWatch infrastructure.
Knowledge on any other Mobile Device management tools will be added advantage.
Understanding of Windows OS platforms for troubleshooting
Implementation of AirWatch in companies, system and infrastructure settings, MDM settings, connecting to AD or LDAP, Configuration of Standalone sentry, Implementation of mail services across multiple mobile operating systems for leading services such as Office 365 & Exchange
Enforce app-level passcodes for access to email, calendars, and contacts through enforced policies.
Actual problems solving, MDM operations (registration, wipe, retirement, label assignment), internal apps installations, daily reports)
Block access to or selectively wipe email from non-compliant devices through enforced policies.
Experience and knowledge of mobile device management and distribution
Check all Email Requests and take appropriate steps to get the Issue reported resolved.
Telephony Domain - Domain Knowledge of Telecom (Data and Voice)
Experience in the domain of Remote & email based technical support is must
Experience of working in outsourced/subcontracted environments
Knowledge in International service delivery standards such as ITIL, eSCM or CMMi
Ensure that calls/Emails received at Technical Desk are responded in specified time frame and resolved/escalated.
Escalate unresolved calls/Emails to the appropriate teams such as L3 support or MDM Admin
Check for outstanding cases
Ensure that all tickets are transferred to the right resolver groups or levels
Meet targets of First Call Resolution and Customer Satisfaction for Voice, Email & Walk-ins
Perform problem identification and resolution for issues related to MDM/JDM and present technical recommendations to users on corrections that need to be made to MDM/JDM configuration on iPad
Generate monthly device usage reports and Maintain technical support documentation for MDM/JDM environment
All the iPad or mobile devices to be registered in the MDM/JDM system with applicable hardware details eg serial number etc. Also user details to be loaded on the MDM/JDM system eg user employee number, name, base etc. iPads with all S/W apps installed and with latest updates will be issued to all uses.
Support Resource will track all mobility devices using MDM system to identify iPads which are not updated and send notification to those users.
About the Employer
The employer is a multi billion dollar global IT Services company which specializes in providing IT services, outsourced research and development, infrastructure outsourcing, business process outsourcing (BPO) and business consulting services to many global Fortune 500 clients across various verticals like financial services, retail, transportation, manufacturing, healthcare services, energy and utilities, technology, telecom and media.
About US
Avance Consulting Services is a global talent acquisition and executive search company. We work exclusively with some of the most reputed and admired clients across various sectors and geographies.
This is a very urgent role. Apply NOW with your updated resume in Word format.