Beschreibung
Für unseren Kunden suchen ich einen 2nd Level Supporter (m/w).Ort: Köln
Start: ab sofort bis 15.10.2017
Dauer: bis 31.03.2017
Auslastung 100%
Aufgaben:
* Workplace 2nd Level Support for workstations, printers and all end user related issues, not being covered by 1st level Support or the new end user Self Service Capabilities (eGain)
* Member of a support team providing day-to-day 2nd level troubleshooting and desktop support, as well as performing end user related workplace standard work
Skills:
* Strong experience in software desktop support preferably (Windows 7, 8 and ideally 10, Office 2010, 2013 and beyond, Active Directory)
* Familiar with PC Applications / suites like Adobe, Microsoft, etc. Basic knowledge of all infrastructure components (LAN, WAN, Mobile Connectivity and TCP-IP
* Understanding of print procedures, print queues and
* related Print Server technologies (Windows 2008) in the end user relevant environment and context.
* Technical writing skills to write the proper documentation according to internal regulations for 1st Level Agents as well as for end users (eGain platform). Proper Excel skills up to Pivot and V-Lookup.
* Strong end user orientation and imperturbable willingness to support real end users. Strong tracking, coordination and basic project planning skills.
* Local language (German) + English
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