Beschreibung
For one of our clients we are looking for an ITSM Principal Consultant - Program Manager (m/f).Activities:
•Leading ITSM Tool Team with the main topics:
•Ticketing (Triole for ServiceNow and AGIL/BMC Remedy incl. CMDB)
•Reporting
•Interfaces / Data Exchange between ticket systems
•Project management of subproject ITSM Tooling (track budget and timeline, report to central Project Management)
•Lead Designer in ITSM Tool Setup
•Cooperation with Service Management/Process stream
•Plan & lead Design workshops with customer and internal (main responsible for Design concepts and documentation)
•Plan, coordinate and track Tool implementations
•Plan, coordinate and document UATs with customer and internal
•Get approval for Go Live / complete subproject ITSM Tooling
Required Skills
•ITIL Processes
•ITSM Tools (ServiceNow); optionally AGIL / BMC know-how
•Experience with complex tool design & implementation projects
•Project Management know-how
• Language: fluently English and German
Location: Leverkusen (occasional customer meetings in Düsseldorf)
Start: ASAP
Duration: 6 months+