Beschreibung
Task:Daily Task
-Check of open tickets especially reopened tickets
-Check of tickets flagged complaint
-Control if tickets are in danger to run out of SLA (Reaction Time, Solution Time) and pushing of the responsible group
-Check of ticket quality:
*All steps documented?
*Updates common understandable?
*Resolved correctly?
Requirements (Must have):
Deep understanding...
...of the Environment
...implement updates independently
Technical Engineer 2nd/ 3rd Level
Deep knowledge + experience with McAffee Antivirus
- McAfee Client Firewall
- McAfee HIPS
- EPO Server
- McAfee Device Control
Team Work approved
Nice to have:
Good Soft Skills are also requiered by facing/contacting with customer and colleages
Environment/Miscellaneous:
possible Location(s): Immenstaad (Friedrichshafen), Manching, Ottobrunn, Ulm
Beginn: asap
Dauer: 31.12.2017
Branche: Luft- und Raumfahrt