Beschreibung
Für unseren Kunden suchen wir einen ITSM Consultant (m/w).Start: asap
Ort: Leverkusen
Dauer: 6 Momate mit der Option auf Verlängerung
Auslastung: Vollzeit vor Ort
Aufgabe:
- Design, implementation and testing of the change management process and respective documentation
- Design, implementation and testing of the service request fulfillment process and respective documentation
- Specification of process design together with the customer as well as the international AGIL team
- Design, implementation and testing of the incident management process
- Design, develop a governance model with the customer and respective documentation
Skills:
- ITIL Processes Expert
- Customer communication skills
- Preferred: Basic ITSM Tool Knowledge (ServiceNow)
- Languages: fluent English and German
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