Application Support Analyst (m/f)

Beschreibung

• Work in an in an international and multicultural team (both internal and suppliers)
• Provision of day-to-day support for Trading/Front Office selected managed application and services
• Assess incidents and support requests
• Identify or engineer resolution path, and take the action needed to achieve the solution
• Communicate and coordinate task with relevant stakeholders (users, partner resolver groups (HP, T-System, …) and internal process stakeholders
• Direct support of selected Trader users (business relevant) on end-user issues, support infrastructural or application changes with change assessment and testing
• Production, delivery and update of IT documentation for the in-scope managed application/services
• Produce required documentation as part also of initial knowledge transfer
• Update, document and keep in order application documentation and best practices in case of known problems

• Can-do approach with application team and business users
• Higher education (Bachelor/Master) or equivalent business experience
• Experience and knowledge in administering/supporting applications and systems) in a time critical business and with multiple suppliers (especially MS windows stack, both client and server)
• Experience and skills in communicating with business stakeholders, managing priorities by understanding business processes and users
• Experience and skills in communicating about technical problems with peers and suppliers
• Experience and skills in planning and executing knowledge transfer, precisely documenting knowledge and keeping documentation in order and up to date
• ITIL knowledge and working experience in organization adopting ITIL based processes
• Knowledge of Energy industry (i.e. Trading) as a plus
• Team player mentality, positive attitude and communication to users, peers and suppliers
• Dedication and ability to take over responsibility for problem solving and support
• High level of concentration, attention to the details
• German and English skills