Application Support Analyst (m/f)

Beschreibung

Our client is currently looking for an Application Support Analyst (m/f) for a project in Dusseldorf.

• Assess incidents and support requests
• Identify or engineer resolution path, and take the needed action achieve the solution
• Communicate and coordinate task with relevant stakeholders
• Work interactively, go-to-person, can-do approach with application team and business users
• Direct support of selected Trader users (business relevant) on end-user issues, support infrastructural or application changes with change assessment and testing
• Production, delivery and update of IT documentation for the in-scope managed application/services
• Produce required documentation as part also of initial knowledge transfer
• Update, document and keep in order application documentation and best practices in case of known problems

• High education qualification (Bachelor/Master) or equivalent business experience
• Experience and knowledge in administering/supporting applications and systems) in a time critical business and with multiple suppliers (especially MS windows stack, both client and server)
• Experience and skills in communicating with business stakeholder, managing priorities by understanding business processes and users
• Experience and skills in communicating about technical problems with peers and suppliers
• Experience and skills in planning and executing knowledge transfer, precisely documenting knowledge and keeping documentation in order and up to date
• ITIL knowledge and working experience in organization adopting ITIL based processes
• Knowledge of Energy Industry (i.e. Trading) as a plus

If this is of interest to you, please send us your CV (incl. all necessary contact details [name, address, telephone numbers, Email]) referring to the project name and relevant contact person. Please refrain from sending several attachments. We would appreciate any info concerning your availability and rate expectations. We look forward to receiving your application.