Beschreibung
1. Goal of this jobThe consultant in the department “Batch Management“ is responsible for the continuity of Batch
services delivered to a specific client segment of which he/she has a perfect understanding. He/she
guarantees that the needed (human) capacity and skills are available when necessary to meet SLA
requirements. He/she arbitrates on a daily basis to prevent service-interrupts while organizing,
preparing and implementing the Stonebranch upgrade to version 6.3.
2. Description of the main activities and responsibilities of the job
The consultant will execute following tasks:
Maintain, orchestrate, plan, test and execute upgrade to Stonebranch 6.3
- Have or get an excellent understanding of all used Stonebranch tools and application sets
- Have or get a superb understanding of the Tech delivered Batch services in terms of
Stonebranch products and activities and the corresponding client business processes
- Have or get an excellent understanding of the respective client expectations, SLA’s and
service-specifications and support changes on this level
Plan and coordinate necessary activities on non Batchmgt teams (clients, change mgt, KAG, DB, …)
- Test all related constructs and schedules like SAP-reconnect, -restart, MVS-cancel, delete
unsecure cipher, …
Implement upgrade to Stonebranch 6.3
Coordinate time schedule with clients and/or change management
Ensure a seamless allocation of Batch Mgt tasks amongst clients and colleagues and arbitrate
if necessary
Perform the communication of information and changes that have an impact on the teamactivities
or the delivered service to the Tech colleagues and customers
Ensure continuous delivery of batch service
Monitor continuously the timely and correct delivery of the service and take the necessary
steps to restore the service a.s.a.p. in case of interrupt or incorrect delivery
Anticipate on predictable workload-peaks and take the necessary actions to mitigate them and
prevent reoccurrence
Be the primary 24/7 escalation point for highly exceptional incidents when the standard 24/7 L1
and L2 services fail
Deliver L3 support
Rely on an in-depth knowledge of a corporate batch management process- and system in
order to successfully support L1 and L2 teams so that they can perform their tasks in an
efficient and effective way
With regards to the continuous quality-improvement
Identify opportunities to drive the industrialization of the operational and service management
processes
Identify and implement improvements that contribute to a quality-increase of this Tech service,
using internal and external information (ITIL best practices, statistical process information, …)
3. Hierarchy and principle contact-persons
The consultant will report directly to the Batch Management Manager and will work in close contact
with teams in End to end Operations, Proximity team, Technical Services and IT.
4. Technical competencies and experience
Operational knowledge is required for (by preference all / at lease a few) of following IT platforms: IBM
Mainframe / ZOS, Windows and Linux, AIX
- to schedule tasks
- to write (scripts /) JCL
- to examine incidents and problems
For more detailed information on the mainframe skills, see table on the last page of this document.
Seen the growing impact of network availability on a successful batch termination, a basic knowledge
of an IP based network is mandatory.
5. Language knowledge
Good knowledge of English as official Tech language is required both orally and written.