Client Antivirus & Security Engineer (m/w)

Beschreibung

Tätigkeitenbeschreibung
Für unseren Kunden aus dem Raum Ulm / Ingolstadt suchen wir zum 01.06.2017 (Start je nach Verfügbarkeit auch Mitte Juni / Anfang Juli möglich) einen Client Antivirus & Security Engineer (m/w). Die Arbeit findet im internationalen Umfeld statt, Projektsprache ist Englisch.

Aufgaben:
* Check of open tickets especially reopened tickets
* Check of tickets flagged complaint
* Control if tickets are in danger to run out of SLA (Reaction Time, Solution Time) and pushing of the responsible group
* Check of ticket quality, i.e. “All steps documented? Updates common understandable? Resolved correctly?“, etc.
* Planning new software releases – project/change management
* Opening and steering of Telco's to find a solution for incidents , which may not be solved by a single assignment group
* Managing of crisis if needed, information of management in case of major incident / crisis
* Single point of contact for customer
* Planning , steering and controlling of changes
* Quality assurance of changes (timeframe feasible, rollback described)
* Clarification of requirements
* Planning and communication if downtimes are needed to all affected parties
* Communication and controlling of major changes (handovers between the teams, documentation of milestones, rollback decisions…)
* Reporting of changes: Changes in time? Changes in quality? Fall-back needed? Incidents caused by changes?
* Disaster Recovery (incl. Planning, recovery tests, maintainance / log check / server check, back up solutions in place & tested?)
* Maintenance planning and communication to all affected stakeholders, surveillance of regular maintenances

Für diese Aufgabenstellung sollten Sie über die folgenden Kenntnisse und Erfahrungen verfügen:
* General understanding of the environment, able to implement updates independently
* Experience in complaint management (daily checks of complaints,request fulfilment, requests solved in SLA, reporting KPI’s, tickets in/out SLA, escalation, Lead Incident Management, etc)
* Good knowledge of McAfee Antivirus, Mc Afee Client Firewall, McAfee HIPS, EPO Server, McAfee Device Control desired
* Nice-to-have: Know-how / experience with Bromium (Safe browsing/ Email-Protection/ USB Protection)
* Nice-to-have: Know-how / experience with Hard Disk Encrypition (Sophos Safeguard Easy/Bitlocker), Email Encryption (PGP currently no standard definde divisional network)
* Good command of English (fluent speaking, good writing)


Fähigkeiten (Must have)
Englisch, McAfee