Beschreibung
For a client project in Berlin (Germany) I am currently looking for a 2nd Level Supporter - Kinetic Data.Location: Berlin, Germany
Start date: ASAP
Duration: 6 months ++
Languages: English is mandatory for this requirement. German is nice-to-have
Responsibilities:
- get engaged in the development work as part of project as well as to support the application from application maintenance point of view (This application handles the request for any product or services and is closely integrated with BMC Remedy)
- Coordination to be done with Product Vendor. The product vendor is located in USA so this job will involve some involvement during out-of-office hours.
- Due to the project related development work, the requirements are sometimes volatile which could lead to potential rework. So the job will demand quick adaptability in terms of change in requirements.
- Attending workshops for transition and getting involved for Secondary and Primary support
Application Support and Maintenance:
- Providing L2 support for production related issues
- Perform coordination work with Product Vendor for any L3 type issues
- Deployment of patch or bug fix provided by product vendor using change management process
- Providing Clarification to customer's/user's queries
- Perform Application Impact analysis for any infrastructure related outages
- Engaged in solving performance related issues and perform performance tuning, if required with the help of Product Vendor, as applicable
- Application monitoring, system log and application log monitoring and analysis
- Providing necessary inputs related to Application capacity planning and management
- Application development work (Project Work)
- Perform Design, Development and Unit testing work for components based on the requirements given
- Perform Defect resolution activities for the reported bugs
Requirements:
- Product Knowledge - Functional and Technical - Kinetic Data (Kinetic Request Service Catalogue Console V 5.2.3, Kinetic Task Management Console V3.2.1)
- Java / Javascript know-how
Please send me your CV (in English), daily rate and information about your availability to or call me directly .