Beschreibung
Freelancing roleDuration 6 months with possible extension
Language- English
Location- Tornesch, Germany (Remote)
MANAGED SLA
Operation manager
Make sure resolving ticket IT Team, connect with IT team time to time
- Act as Regional Service Deliver Managerwith technical understanding on End User Computing(primarily AD, O365, SCCM/ Tanium) Network and Security Technologies.
- Can manage the priority tasks, escalations, Continuous Service Improvements, Service Level Management,KPIs,Value Add and Customer Satisfaction.
- Will be required to manage regular and Ad-hoc reports about their IT Infrastructure
- Strong Knowledge of ITIL processes (IM, CM, PM and SRs)
- Hands on with CMDB / asset management and onboarding and offboarding process.
- Experience on driving migration assignments with EOL / EOS devices.
- Hand on experience for driving service improvement plans in BaU operations
- Establish Customer and vendor engagement avenues and drive review calls
- Should be able to drive transformation assignments in BaU
- Can manage the Hybrid Team (comprising of HCL offshore team and existing customer’s IT team), and ensure conflict resolutions among different teams.
- Ensure the local laws or rules are implemented and considered for any central initiatives.
- Manage the customer’s IT Teams and vendors who are currently supporting their respective sites
- Ensure new initiatives are implemented as per the requirement from Aptiv, HCL or HT Senior Management
- Evaluating the stability of the customer's technology and IT support, identifying risks to the business related to technology issues
- Ensure the IT Infrastructure inventory of their respective sites are always upto date and available on demand.
- Take judgements to ensure there are zero or minimal disruptions to services and HT users are happy with IT support
- Will be the first point of escalations for any IT related issues for their respective sites