Beschreibung
• Technical knowledge of IT solutions including but not limited to workstation, server and LAN knowledge.• Providing IT support on client site
• Windows OS
• Windows Server/AD basic knowledge
• Microsoft Office applications (O365)
• Basic understanding of network devices (Cisco and HP)
• Basic understanding of Network topology (TCP/IP, DNS, WINS)
• Experience managing mobile devices
• Experience managing printer support
• Experience of working in an ITIL environment
• Basic understanding of first level application support
• Strong customer service mindset
• Conduct support operations with global team and tools on a day-to-day basis
• Willingness to travel, not more than 20% of working time
• Excellent interpersonal and communication skills – in verbal and written English.
• Local language requirement based on service location: Germany
Primary Skill
• Good understanding of IT Service Management processes and practices
• Demonstrates a positive and productive attitude
• Manages to prioritize tasks and work under pressure
• Inspires the trust of others
• Follows organization’s goals, values, policies, and procedures
• Manages competing demands, frequent changes, and uses time effectively
• Strong business understanding
• Experience on preferably several of technological domains: Servers & Storage, Communication Technology, and Managed Desktop Services
• Problem solving capabilities
Secondary Skill
• Experience of working in projects
• Experience of IT operations for Factory and Office environment