Beschreibung
o Location: Monheim, Germanyo Few things to consider:
o We need candidates who have shorter notice period or can start early
o Candidate must be fluent German Speaker ( C1 Level).
Good/Excellent Verbal and Written English Communication Skills
• Excellent teamwork skills
• Dedication to customer service Installation and configuration – Desktop / laptop/ Printer/ Server/ Networks etc.
• Substantial experience in Notebooks and Printers management
• Supporting Windows core technologies
• Collaboration experience including remote control of PCs and video conferencing knowledge
• Deliverables to include ensuring the proper levels of run and maintain support
• Strong Microsoft Office skills (Outlook, Word, and Excel)
• Thorough understanding of Outlook's calendaring tool
• Microsoft Office Suite, Windows Operating Systems, VPN client software (Cisco Anyconnect, Symantec VIP Access for Mobile Devices), Remote Desktop tools (Bomgar)
• Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario.
• Ability to work under a heavy stress environment.
• Ability to interact with vendors and suppliers to provide problem resolution in a timely manner.
• Proficiency with LAN/WAN troubleshooting
• Ability to perform root cause analysis and determine appropriate course of action based on result
• Background security check is mandatory