Beschreibung
We have a job opening for the below requirement in a TOP MNC. If you are interested with the below position ,please get in touch with us.Regards.
Overall Experience (in yrs.) 8 plus years
Location Germany
Technical skills (Required – Must to have) • 8+ years of experience supporting Microsoft systems (Win-dows 7, 8.1,10) in IT Infrastructure function.
• Previous experience of leading a team.
• Must have knowledge of Microsoft desktop operating sys-tems
• Must have knowledge of PC hardware architecture
• Must have knowledge of typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.)
• Good understanding of SCCM environment and OS de-ployment
• A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals
• Good understanding of other IT disciplines, (i.e Messaging, Server operations, etc.)
• Should have good understanding of Microsoft Acrive Directory, Patch management,DHCP and DNS
• Should have good understanding of user profile management
• Proven Customer Service skills
• Excellent written and oral communication
• skills
• Experience in Scripting languages like powershell
• Excellent written and oral communication•
Technical skills (Required - Nice to have) ? Awareness of latest technologies and trends
? Knowledge of agile methodologies
? Must have the ability to identify and instill industry best practic-es.
? Proven Customer Service skills
? Excellent written and oral communication
Language skills needed English
People skills • Client management
• People management
Soft skills • Create deep client impact
• Execution excellence
Area of responsibilities Skill Level
The role is expected to carry out following function/activities as part of this job.
• Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.
• Point of Contact for IT Teams and Vendors at client and Infosys.
• Point of Contact for future Infrastructure Enhancement and requirement gathering.
• Coordinate with IT teams at client environment for Incident resolution and Project Implementations
• Manage IT Service Delivery at onshore Locations
• Coordinate with Offshore IT Team.
• Monitor KPI for Incident, Problem and Change Management and pro-vide Client feedback to Offshore Team.
• Work with PMO on short/long term IT Project implementations
• Work with Delivery SPOCs and client Business users on IT requirements
• Coordination with 3rd party vendor / contractors on IT System up-grade/break fix /new installations
• Vendor Contract and License Management
• Implement Service improvement and Transformation initiatives Expert
Job Types: Full-time, Contract
Contract length: 6 months
Salary: 500 EUR per day