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IT Operations Manager for Project and Infrastructure Management and Technical Support in Italy (m/f/d)

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IT Operations Manager for Project and Infrastructure Management and Technical Support in Italy (m/f/d)

Reference: -en
Start: asap
Duration: 7 MM++

Main tasks:
  • Close contact to the IT Lead and the European IT team, in order to deliver targets and to bring consistent and daily value to the customers
  • Accountability of local technical/operational team’s deliverables on a “day to day” basis
  • Coordination of local technical infrastructure management and coordination with strategic outsourced partners (LAN/WAN, Server, Storage, Telecommunications, etc.) 
  • Working “hands on” in improving and delivering technical objectives alongside the technical/operational team 
  • Management of “day to day” service activities and infrastructure projects
  • Translate business requirements into technical documentation and creation of necessary project governance documents
  • Functional/technical upgrading, planning and implementing of existing software when new features are available, designing software implementations and upgrading schedules
  • Provide accurate and regular operational reports to the IT Lead ITALY
  • Installation of computers and peripheral devices (eg printers, scanners, mobile/smart phones)
  • Act as the first point of contact in support (escalation point to the central team), troubleshooting and solving IT problems on end user devices

Main qualifications
  • University Degree in technical or business related field
  • Exemplary stakeholder management skills and demonstrated success in multi-national organization(s) 
  • Experience in project delivery as well as in working and supporting a centralized IT infrastructure 
  • Strong technical support background working with: Servers (hardware/OS), Applications, LAN/WAN implementation and evaluation, IP routing, Security/Firewalls, Storage solutions, Telecommunications, etc. 
  • Strong knowledge of Office365 implementations with responsibilities to transition to an evergreen workspace
  • Good understanding of Windows 10, Windows 7, HP/Lenovo Clients and applications such as Microsoft office, McAfee, Adobe and web-based applications
  • In depth Familiarity with the deployment life-cycle (testing, implementation & cutover) and extensive experience with software life cycle methodologies 
  • Experience in implementing, supporting and upgrading ERP systems
  • Working knowledge of reporting tools, and relational databases
  • Ability to understand business process requirements and working with business teams to deliver high quality IT solutions and complex projects, understanding of managed service and outsourcing offerings and strong analytical, problem solving, negotiation and organisational skills

Main advantages:
  • Remote
  • Support of our team in the application process
  • Long-term project

About us:
IT is and always has been our core business that laid the foundation for Hays' success. We are the biggest privately owned IT recruitment agency in Germany and offer the best jobs for every career level – whether you are interested in vacancies in agile SMEs or international DAX groups. Hays masters the entire IT job spectrum, from support to software architecture or digitalisation – thanks to our broad portfolio, we have something for everyone. In the last decades, we were able to support numerous IT experts with choosing the right path for a successful career, positioning ourselves as their lifelong partner. Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet! We look forward to hearing from you.

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ab sofort
7 MM++
Hays AG
Hays AG
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